Terms and Conditions

These Terms and Conditions apply to all present and future business relationships between TEL2B MARKET and its contractual partners.

They apply both to sales and deliveries by TEL2B MARKET and to purchases and supplies made to TEL2B MARKET, unless expressly agreed otherwise.

Services are offered exclusively to entrepreneurs, legal entities under public law and special funds under public law. No contracts are concluded with consumers.

Deviating terms of the contractual partner apply only if TEL2B MARKET has expressly accepted them in text form. Individual agreements and order confirmations take precedence.

Offers made by TEL2B MARKET are subject to change and non-binding unless expressly designated as binding.

A customer order constitutes a binding offer. A contract may be concluded by order confirmation in text form, acceptance of payment, making the goods available for collection or dispatch of the goods.

For purchases by TEL2B MARKET, the contract is concluded by the order or order confirmation issued by TEL2B MARKET and its acceptance by the supplier.

Obvious typing, printing, calculation, input or transmission errors in offers, price lists, order confirmations, invoices, product information or other business documents may be corrected.

TEL2B MARKET will inform the contractual partner without undue delay of any material correction. Statutory rights relating to mistakes in declarations or transmission remain unaffected.

This clause does not create a general right to alter binding prices or services retrospectively.

Unless stated otherwise, all prices are net prices plus applicable VAT.

Shipping, transport insurance, customs duties, import charges, taxes and other ancillary costs are included only if expressly agreed.

Invoices are payable without deduction within the agreed payment term. Where no payment term is agreed, payment is due immediately.

In the event of default, TEL2B MARKET may suspend further deliveries, revoke payment terms and make outstanding performance subject to advance payment or security.

TEL2B MARKET may carry out an appropriate credit check before granting or extending a payment term.

If the financial situation materially deteriorates, advance payment or reasonable security may be requested.

Delivery periods and dates are binding only if expressly confirmed as binding in text form.

Reasonable partial deliveries are permitted where acceptable to the customer.

Delivery periods will be extended appropriately in the event of delayed self-supply, official measures, sanctions, natural events, war, strikes, transport disruptions, IT failures or comparable circumstances beyond reasonable control.

Shipping method, carrier, place of delivery and delivery terms are governed by the order confirmation or individual agreement.

Unless otherwise agreed, risk in a shipment sale passes to the customer when the goods are handed over to the carrier, freight forwarder or other person appointed to perform the shipment.

Agreed Incoterms® apply only with a specifically named place or port and the agreed version.

The delivered goods remain the property of TEL2B MARKET until all claims arising from the respective contract have been paid in full.

In the event of payment default or a material threat to payment claims, TEL2B MARKET may demand return of the goods subject to retention of title where the statutory requirements are met.

TEL2B MARKET must be informed without undue delay of seizures, attachments or other third-party access.

The customer must inspect the goods without undue delay after delivery for quantity, identity, visible damage and apparent defects.

Apparent defects, incorrect deliveries and quantity discrepancies must be reported in text form without undue delay. Hidden defects must be reported promptly after discovery.

Where Section 377 of the German Commercial Code applies, the statutory inspection and notification duties apply.

In the event of a justified material defect, TEL2B MARKET may initially choose between repair and replacement delivery.

The limitation period for defect claims relating to new goods is twelve months from delivery in transactions with businesses, to the extent legally permissible.

Non-defective goods may be returned only with prior express approval. Returns must be registered, authorised and securely packaged.

For returns, the customer bears the risk of loss and damage until the goods are actually received by TEL2B MARKET.

TEL2B MARKET has unlimited liability for intent and gross negligence, culpable injury to life, body or health, under product liability law, in cases of fraudulent concealment and within the scope of an expressly assumed guarantee.

For slight negligence involving a material contractual duty, liability is limited to the typical foreseeable loss. Liability for other cases of slight negligence is excluded.

For deliveries to TEL2B MARKET, the supplier bears all risks of accidental loss, damage, theft and deterioration until the goods have fully arrived at the agreed delivery location and have actually been accepted by TEL2B MARKET.

The mere arrival of the vehicle, an electronic delivery notification or unattended placement without confirmed receipt does not transfer risk.

An Incoterms® clause providing for earlier transfer of risk applies only if TEL2B MARKET expressly agreed to it in text form.

The supplier must package the goods securely and properly, taking account of their nature, sensitivity, weight and transport route.

The packaging must protect against loss, theft, moisture, contamination, pressure, impact, vibration and electrostatic discharge.

The supplier is responsible for damage caused by insufficient or unsuitable packaging and must comply with all applicable packaging, labelling, transport and dangerous-goods requirements.

The supplier warrants that the goods comply with the agreed specifications, are authentic and lawfully placed on the market, are free from manipulation and meet applicable safety and labelling requirements.

Serial numbers, IMEI numbers and comparable identifiers must be legible, unaltered and clearly attributable.

Counterfeit, stolen, manipulated, blocked or otherwise unlawfully traded goods must not be supplied.

Personal data is processed in accordance with applicable data protection law.

Further information is available at https://tel2bmarket.de/en/privacy-policy/.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods where such exclusion can be validly agreed.

The place of performance is Münster, insofar as legally permissible and unless otherwise agreed.

If the contractual partner is a merchant, legal entity under public law or special fund under public law, the exclusive place of jurisdiction is Münster. TEL2B MARKET may also bring proceedings at the contractual partner's general place of jurisdiction.

Assignment of claims against TEL2B MARKET requires prior consent in text form, to the extent legally permissible.

Changes and additions to contractual agreements should be made at least in text form. Individual agreements take precedence.

If a provision is or becomes invalid or unenforceable, the remaining provisions remain unaffected. The statutory provisions apply in place of the invalid provision.

Last updated: June 2026